Orlando Attraction Tickets Terms and Conditions
Orlando Attraction Tickets.co.uk is a trading name of U.S. Rent A Car Limited which is a company registered in England under company number: 04877174. The terms and conditions below are the basis of our agreement as a retailer of our products and services with you, the buyer, of said products and services. By agreeing to purchase products and services from Orlando Attraction Tickets website you agree to be bound by the following terms and conditions. These terms and conditions are available for you before you decide to make any purchase from the Orlando Attraction Tickets website.
You must have read, agreed to and understood these terms and conditions before you are able to complete our booking process. If in any doubt do not complete your purchase before speaking with a member of our term. You can contact us by phone on 0800 228 9333 or email at info@orlandoattractiontickets.co.uk with any query before you complete your purchase.
Payment
We accept payment in the following methods: Visa, Visa Debit, Visa Electron, MasterCard and PayPal. We do not charge any additional fees to process your payment.
Your payment (Full balance/deposit) will be processed at the time of your purchase being accepted. This means that once your order has been confirmed by our team, we will then collect your funds.
Deposits
You can make a booking and secure your order with a standard £10 deposit per person. The balance on your booking will be due 8 weeks before you travel. To pay your balance you can do this via your customer account or call us on 0800 228 9333. Once your ticket balance has been paid your tickets will be issued in accordance with the option you select at the time of your booking. We cannot issue part of a order. If you selected the FREE download and print option, tickets will be uploaded within 72 working hours of full payment. If you selected Print & Send - £10, your e-tickets will be printed out and posted to you within 7-10 working days.
When you reserve your tickets via a Deposit you are securing the price available at the time of your booking. This price will not change.
Ticket Delivery
Digital Tickets:
Many of our partners offer their tickets digitally. These tickets will be available for you to print from your customer account online once your full balance for your order has been paid. Many eTickets are available to display on your smart phone to access the parks/events so you will not need to print them out. If in doubt, please contact us for more information.
Print and Send Option
If you do not have a printer or would simply like to receive a copy of your digital tickets via the post, please select the 'Print and Send' option at the checkout. Print and Send Option incurs an additional fee stated at the time of check out.
Please Note: You will need to have at least 7 days before date of first use to receive the tickets via the post (Excludes International Delivery). If you require your tickets sooner, please call us on 0800 228 9333
Amendments
If you need to amend your booking, please email us at info@orlandoattractiontickets.co.uk with your booking number and your change request. A minimum amendment fee of £25 will apply along with any increase in costs should we change or re-book your order - however the full amendment process will need to have been confirmed and agreed before any change to your booking is made. You will need to confirm you agree with any change request via email. Please be aware that not all bookings can be amended. We cannot make any amendments to bookings/tickets where the commencement/start date has passed.
Please note that some tickets may be non-transferable, non-changeable and cancellable. You will need to contact us for more information. If your product/service/ticket cannot be amended or cancelled, you will not receive a refund.
Disney Amendments: Please note: We cannot accept any amendments of Disney tickets that have been linked to My Disney Experience App, FastPass+ or MyMagic+ or Genie+ systems.
Lost, damaged, forgotten, stolen tickets
Once you have received your tickets they become your sole responsibility. You will need to ensure that your tickets are stored safely as we cannot replace or refund lost, stolen, endorsed, defaced or damaged tickets. Please note that Orlando Attraction Tickets will not be liable for any local fees incurred for accessing the parks or attractions if you do not show your valid tickets upon entry.
Cancellations
To cancel a booking, please email info@orlandoattractiontickets.co.uk. We will then issue you with a cancellation invoice. The cancellation will only take effect from the date that we issue our cancellation invoice. If you cancel your booking but then somehow manage to redeem the original voucher you will be responsible for reimbursing us for the full cost of the voucher. The cancellation charges set out below apply on cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the total cost payable by the person(s) cancelling excluding amendment charges. Amendment charges are not refundable in the event of cancellation.
Cancellation Charges
The following charges will apply to all ticket orders, attractions and excursions unless your ticket order, attraction or excursion is cancelled within 48 hours of being made (cooling off period):
Discovery Cove
Discovery Cove more than 30 days before the arrangements are due to start: 25%
30 days or less before the arrangements are due to start: 100%
Special events/Personalised tickets
Cancellation at any time after the booking has been confirmed: 100%
Disney Cancellations/Amendments
Disney Magic Tickets: We cannot accept any cancellation of Disney tickets once you have received then – Disney tickets are personalised/tailored to your specific trip using your start date, party size and nominated name per ticket. Please be aware that we cannot make any amendments or cancellations to Disney tickets that have been linked to Disney’s MyMagic+, My Disney Experience App, Fastpass+ or Disney Genie+. or any ticket where the specified start date has passed.
Disney special events for example Mickey's not so scary Halloween party and Mickey's very merry Christmas party cannot be amended or cancelled. Any cancellation or amendment will incur a charge of 100%
Attraction Ticket Cancellation Charges
Where a ticket/order may be cancelled the following charges will apply.
Up to 30 days before the arrangements are due to start: 25%
Between 29 - 7 days before the arrangements are due to start: 50%
Within 7 days of the arrangements due to start: 100%
Deposit / Instalment bookings - If you decide to cancel your booking before the balance is paid your deposit plus any instalments you have paid (if lower than the 25% of your order total) will act as the cancellation charge for your order.
Please note that not all tickets can be cancelled or amended so please check with us for more information on your order. If unsure please check before you cancel or amend your reservation by emailing us at info@orlandoattractiontickets.co.uk
Alterations and Cancellations by us due to circumstances beyond our control
In the event that your arrangements are significantly amended or cancelled by our suppliers before commencement and there is time to do so, we will offer you the choice of the following options: (1) accept the change (for significant changes) or (2) purchase alternative comparable arrangements from us. The options set out above represent the full extent of our liability to you in the event of a significant change or cancellation of your arrangements.
All cancellations need to be made in writing. We do not accept cancellations via the phone. You can email cancellations to info@orlandoattractiontickets.co.uk - Cancellation charges depend on the type of product/service/ticket you have reserved. Some tickets may not be able to be cancelled.
Refunds
Not all tickets will be valid for refunds/amendments. Special event tickets, promotional offers or tickets that are personalised/tailored using your details may not be cancelled, amended or refunded. You will need to check with us before you return your tickets. Refund times will be advised once we receive your cancellation/refund request. Tickets/reservations where the start date has passed are non-refundable. Physical tickets will need to be returned within the ticket validity period for us to process any refund that may be due.
Refund Times
Refund times vary depending on when we are refunded by the parks for your pre-paid tickets. Please note some tickets may not be able to be cancelled - please contact us for more information
Your Details
At the time of your booking, you will be asked to provide details relevant to your trip. These details include (but not exclusive to) Lead customer name, names of people in your party, date of ticket use, your departure date, delivery address. Please ensure that these details are correct at the time of booking. We cannot be held responsible in the event that you have enter incorrect details when ordering. The details you enter online or provide over the phone are assumed correct and as such are not changed/amended/verified in any other way by Orlando Attraction Tickets.
Advertising and price accuracy
Every effort is made to ensure that all the details within our website are as accurate as possible regarding pricing, offers and promotions. In the event of a pricing or information error we reserve the right to cancel your request and refund you in full before your tickets is activated. In some cases, time sensitive offers may expire during a time that our office is closed. In this event we will inform you of any expired offer that cannot be fulfilled. If we cannot fulfil your order you will not be charged for your request. Should price changes take effect before we are able to place your booking with the relevant supplier we will contact you with a revised price. You will then reserve the right to cancel your request free of charge.
Interruption of service
From time to time some rides/services/products/events/parks etc may close or alter their offering for reasons that include, but are not limited to; maintenance, permanent product alternation and customer safety purposes. In the event of any closure / or interruption of service Orlando Attraction Tickets and our respective ticket partners cannot be held culpable. No partial refunds or compensation will be offered by our ticket partners due to the nature of these standard practices outlined within their own respective terms and conditions.
Water Parks:
Disney Water Parks
Please note that Disney will close one or both of their water parks seasonally for maintenance or safety purposes. From time-to-time other water park operators may close their park due to local weather issues such as essential or scheduled maintenance, adverse weather conditions, temperature etc. We therefore encourage guests to check with the respective water park operator before you visit the park. There are no refunds or partial refunds available in the event of these closures.
Universal Volcano Bay Seasonal Closure Information
Universal Volcano Bay will begin a seasonal closure on 26 October 2026, with a current planned reopening on or before 24 March 2027.
Please note: There are no refunds/partial refunds for water park closures - these closures are part of the park’s normal health, safety & maintenance operating procedures. You must check before you book.
Promotional Offers
From time-to-time Orlando Attraction Tickets may run offers and promotions. These offers and promotions are run entirely at our discretion or on behalf of our partners and can change or end at any time. If an offer ends outside of our business hours, we will do our best to inform you and amend your booking to the latest ticket/experience available from the supplier. You must reserve your tickets at the time the offer is running to qualify. Please be aware that you must ensure that your payment method is successful at the time of your booking as you will not be able to secure any offer without making a successful deposit/full payment. Any bookings without valid payment will be cancelled down. If you have already made a booking with us and subsequently wish to take advantage of a promotion open to new bookings, you will need to cancel your existing order via email and rebook the new offer while the offer is running.
Smile Alerts & Dining Card Offers & Free booking inclusions
Smile Alerts are non-transferrable free offerings provided by third party organisations or OAT (where stated). These offerings have no monetary value when provided for free and cannot be refunded or exchanged. Smile Alerts are subject to availability at participating venues. The supplier reserves the right to withdraw, update, reject or modify their offering at any time without notice. Smile alerts are vouchers that you will need to print off from your customer account. In some cases, you will be required to download an application to activate your Smile Alert - Please do not activate your Smile Alert before you travel as some offers are only valid for specific time periods and may run out. In the instance of early activation, a replacement will not be provided. Please be aware that where Smile Alerts are provided as a Free Gift, these Free Gifts are only provided as a one-time offer per person/household/order. Multiplication of the qualifying spend does not entitle/qualify for multiple Free Gifts. Please note that any free inclusion added to your booking does not have any refund value if you do not use them.
Pricing
Please be aware that prices are subject to change at any moment depending on the influencing conditions of the market. Once you decide to make a booking your tickets will be secured at the rate you were happy to book at the time of your order. Your price will be fixed and guaranteed.
Completed orders
Your Order/Booking Request is considered completed once you have received your tickets. When you have received your tickets your contract with us is deemed completed. Once the tickets are in your possession, they are your sole responsibility. Orlando Attraction Tickets cannot be held responsible for any loss, damage, theft or errors made during the booking process.
Price matching
Orlando Attraction Tickets work extremely hard to ensure that our prices are as competitive as possible. In the unlikely event you find a lower priced ticket offer Orlando Attraction Tickets will be happy to look at matching the price. Please note, any price match consideration will be done so on a ‘like for like’ basis. This includes ticket delivery, type of ticket and any supplementary costs or offers involved. Please note that in the event we match a competitor price we will not include any added value, promotional item or special add on currently available with our full price ticket offerings. Orlando Attraction Tickets is under no obligation to match a price – all price matches are done so at our sole discretion. If you wish to enquire about a price match, please email us at info@orlandoattractiontickets.co.uk or call us on 0800 228 9333 – Please provide full details of ‘like for like’ offer. Please note that Price Match consideration is only available at the time of your initial booking – we will not consider price matching enquiries on orders that have already been placed.
General conditions
At the time of your booking you will be asked for to confirm certain details regarding your travel such as, the Lead Customer name, details of people in your party, your date of travel, your first date of ticket use, billing and payment details etc We cannot be held responsible in the event you have not entered the correct details - your booking may be cancelled without notice if details are not provided or your booking is flagged as fraudulent. To make your booking you may be asked to provide details of all of the guests in your party who will be using the tickets/products. You must be authorised to name those that will be travelling with you. The initial named person on the booking (lead customer) must be authorised to make the booking based on these booking conditions on behalf of all persons named on the booking and/or by their parent/guardian for all party members who are under 18 years of age when the booking is made. The Lead Customer is responsible for the entire cost of the booking and making all payments due on the order. The Lead Customer must be authorised, competent and at least 18 years of age to submit a booking. Please note that Orlando Attraction Tickets reserve the right to accept or decline any reservations.
When you make a booking online, we will purchase your selected tickets for you. Some of these tickets will require the names of each of the tickets users and other tickets will not need to be named at the time of purchase. In any instance Orlando Attraction Tickets will make a purchase for your order from our ticket partners to ensure your price and tickets are guaranteed. In the event of cancellation or amendment of your order you may incur fees that cover operating costs incurred by Orlando Attraction Tickets. - please see our cancellation and amendment fees for more details.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined above
Orlando Attraction Tickets cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.
Conditions of suppliers and theme park operators.
Many of the services which make up your arrangements are provided by independent suppliers/theme park operators. Those suppliers provide these services in accordance with their own terms and conditions. In some cases, ride requirements, qualification criteria and age restrictions may be required to enjoy some products, rides and experiences on offer. Some of these terms and conditions may limit or exclude the supplier’s liability to you - all suppliers reserve the right to change or alter their offering at any time. For more information or when in doubt you will need to contact the supplier directly. Once you activate your ticket your contract for ticket use then becomes with the respective supplier directly.
Ticket Guardian Plus
Purchase Ticket Guardian Plus at the time of your booking to avoid cancellation fees if you need to cancel your booking, for any reason, up until the departure date you entered at the time of your booking.
Ticket Guardian Plus covers the following
Amendments
You will not be charged an amendment fee to change your booking. You will only need to pay any additional costs towards your tickets in the event of a price change at the time of your amendment. Ticket Guardian Plus cannot be used to amend your order to the same tickets if prices change. You will need to cancel your order and rebook at the loss of the cost of Ticket Guardian Plus
Ticket Guardian plus does not include refunds for cancelling the following ticket options.
Special event/Special offer tickets such as Universal Express Passes, Universal Orlando Halloween Horror Nights, Disney Not So Scary Halloween Party, Disney H2O Glow, Universal/Disney VIP Tours, Orlando Magic Tickets, Pre-booked Transport, Excursions and Tours or any other specially ticketed events and non-refundable promotional tickets.
Ticket Guardian Plus is a non-refundable option that can only be added at the time of your original booking. You cannot add Ticket Guardian Plus to your booking at any other time. Ticket Guardian cannot be removed once purchased
Refunds.
Once tickets have been returned for a refund, we will need to conduct checks to ensure that the tickets have not been used to enter the parks. Once we have received confirmation from the supplier we will issue your refund less the cost of the Ticket Guardian Plus protection.
Force Majeure
Orlando Attraction Tickets shall not be liable itself or vicariously through its local partners for either a failure to perform or delay in performing any of its obligations under or pursuant to your booking, voucher, reservation, or terms and conditions, if and in so far as performance is delayed, hindered or prevented by force majeure. Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept responsibility where the performance or prompt performance of our contractual obligations is prevented or affected or you otherwise suffer any loss, damage or expense of any nature because of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. such events may include (but not exclusive to) actual or threatened war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.
Complaints Procedure
Orlando Attraction Tickets aims to resolve complaints within 28 days of receipt; however, we will endeavour to resolve your issue as soon as possible. All complaints must be made in writing and either posted to Orlando Attraction Tickets C/O U.S. Rent A Car, Westmead House, Westmead, Farnborough, Hants, GU14 7LP or emailed to customercare@orlandoattractiontickets.co.uk.
In doing so a situation may arise where customers or travel agents receive a refund, goodwill gesture and/or compensation payment of a duplicated nature, from both U.S. Rent A Car Ltd and our local product/service/ticket partner. In such an event Orlando Attraction Tickets.co.uk / U.S. Rent A Car Ltd reserves the right to recover such duplicated payments at any time within two calendar years of such an event. Some complaints may take longer than 28 days owing to the nature of the issue and information provided. Orlando Attraction Tickets can only consider complaints that reach them within 30 days of the final day of your return date. Actions against Orlando Attraction Tickets are restricted to the laws that occur within the jurisdiction of the United Kingdom courts.
Our Liability to you
(1) Please note that for bookings of all arrangements other than accommodation our only contractual obligations to you in relation to those arrangements (other than those which are expressly set out in these conditions) are to take your booking in accordance with your instructions and provide you with a ticket or voucher to enable you to gain entry/access to the arrangement(s) in question (for example the theatre performance or attraction to which the ticket or voucher relates). We cannot accept any liability for the provision of the arrangements themselves which are provided by the suppliers of those arrangements or for the acts or omissions of the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors. The terms and conditions of the supplier concerned will apply to the arrangement(s) in question. Copies of those terms and conditions are available on request.
Please note sub clauses (2) – (6) are all subject to sub clause (1) above.
(2) We promise to make sure that all arrangements we have agreed to make, perform or provide as applicable as part of our contract with you (including package bookings) are made, performed or provided with reasonable skill and care. Please note, it is your responsibility to show that reasonable skill and care have not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do (where applicable) if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
(3) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements, and which were unforeseeable or unavoidable, or 'force majeure' as defined above
(4) Please note, we cannot accept responsibility for any services which do not form part of our contract. In addition, regardless of any wording used by us on our website, in any advertising material or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
(5) As set out in these booking conditions, we limit the maximum amount we may have to pay you for any claims you may make against us. For all other claims which do not involve death or personal injury our maximum liability if we are found to be at fault in connection with our contractual obligations to you is limited to twice the price of the booking in question (excluding amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your arrangements.
(6) Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.
Conditions of suppliers. Many of the services which make up your arrangements are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from the supplier concerned. The suppliers reserve the right to alter the terms, conditions and inclusions of their offering at any time. Please note that once you enter the Park or Attraction your contract will then become with the respective supplier. Any faults, issues or problems will need to be reported to the supplier at the time of incident.
Behaviour and damage When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be made direct to the accommodation owner or manager or other supplier or to us as soon as possible. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) because of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.
Website / advertising material accuracy the information contained on our website and in our other advertising material is believed correct to the best of our knowledge at the time of printing or publication. However, errors may occasionally occur, and information may subsequently change. You must therefore ensure you check all details of your chosen arrangements (including the price) at the time of booking. In the event of any pricing or information errors we will contact you to advise. We reserve the right to amend or cancel any offer or promotion in the event of error.
Insurance We consider adequate travel insurance to be essential. Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your needs. We cannot be held responsible if your chosen insurance cover does not provide sufficient cover in the event of cancelation, curtailment or any other reason that will impede the use of your pre-purchased tickets/experiences.
Passports, Visas and vaccinations It is your responsibility to ensure that you have the correct passport and visas to gain entry to any country/attraction (where applicable). You must also ensure that your vaccination status allows. We cannot accept any liability if you are refused entry to any country or attraction etc because of your failure to do so. Further advice and information can be obtained from the Foreign Office website www.fco.gov.uk. Further information regarding entry requirements to the USA can be found at https://esta.cbp.dhs.gov .
Privacy All personal information that you provide will be held confidentially within our secure database and will not be passed to third parties unless you give permission to do so or it is necessary to do so to provide you with the services you have booked. Where payment is processed via credit card, credit card numbers are not retained on our database.
Our contact with you: During the lifetime of your booking with us we may contact you with information or offers relevant to your purchase. You can stop this information and offer communications by ‘opting out’ at any time. Please note that some essential communications will always be sent. These communications include but are not limited to cancellations, updated terms of your purchase, theme park, experience, shows, excursion format changes. Information on your account status and balance payments.
Orlando Attraction Tickets App images posted by users.
Orlando Attraction Tickets or our parent company U.S. Rent A Car Limited does not claim ownership of any content that you post via the application service. instead, you hereby grant to Orlando Attraction Tickets.co.uk or our parent company U.S. Rent A Car Limited a non-exclusive, fully paid and royalty-free, transferable, sub-licensable, worldwide license to use the content you post on or via the service.
Orlando Attraction Tickets reserve the right to amend/withdraw/cancel any offer/reservations and our terms and conditions at any time.
Orlando Attraction Tickets Reserve the Right To Amend These Terms And Conditions At Any Time – Orlando Attraction Tickets Reserve the right to clarify our definition of any condition within these terms in the event of any confusion.
Contracts do not affect your statutory rights