Orlando Attraction Tickets .co.uk is a trading name of U.S. Rent A Car Limited which
is a company registered in England under company number: 4877147. The terms and
conditions below are the basis of our agreement as a retailer of our products and
services with you, the buyer, of said products and services. By agreeing to purchase
products and services from Orlando Attraction Tickets .co.uk you agree to be bound
by the following terms and conditions. These terms and conditions are available
for you before you decide to make any purchase from Orlando Attraction Tickets .co.uk
You must have read, agreed to and understood these terms and conditions before you
you are able to complete our booking process. If in any doubt do not complete your
purchase before speaking with a member of our term. You can contact us by phone
on 0845 226 8534 or email at firstname.lastname@example.org
or by writing to us at the following address;
Orlando Attraction Tickets .co.uk
We accept payment in the following methods: Visa, Visa Debit, Visa Electron, MasterCard,
Switch/Maestro. We do not charge any additional charges to process your payment.
Please note we do not accept American Express.
Your payment (Full balance/deposit) will be processed at the time of your purchase
being accepted. This means that once your order has been confirmed by our team we
will then collect your funds.
You can make a booking and secure your products/service/tickets with just a £10
deposit per person. The balance on your booking will be due 8 weeks before you travel.
When you make a booking via a deposit it is your responsibility to provide payment
details that will still be valid when your balance is due. If you need to update
your payment details please call us on 0845 226 8523. By making a booking under
our deposit scheme you agree to authorise us to process the balance on your booking
automatically when due.
Ticket dispatch / Delivery
Hard Tickets: These will be sent via a Royal Mail ‘signed for’
service. This means that you will need to sign for the tickets upon delivery. Once
signed for the tickets then become your sole responsibility. In the event that you
are not based in the UK and have ordered real tickets we reserve the right to alter
your order to eTickets (where available) which we will be able to dispatch via email
anywhere in the world.
International Delivery: We are able to send tickets internationally
to some countries. Please call us on 0845 226 8523 or email email@example.com
for more details. Iinternational deliveryis are an additonal cost and may take up
to 21 days to reach you. Please contact us for more details. Please note: Customers
are responsible for any Customs, Tax or any other form of import Duty levied against
your purchase by your selected Country of delivery.
eTickets: These will be emailed to you once full payment has been
made. You will need to print the tickets and keep them safe. eTickets allow you
to keep a copy of your tickets to re-print in the event of loss or damage.
Please Note: You will need to have at least 7 days before date
of first use in order to receive the tickets. If you require your tickets sooner
please call us on 0845 226 8523
Discovery Cove Ticket Dispatch
Please note that Discovery Cove reservations are on a request basis. During your
booking process you are asked to give at least one alternative date in case your
first choice is unavailable. We will notify you ASAP should your dates not be available.
Once your reservation is confirmed your tickets will be emailed to you.
Orlando Attraction Tickets .co.uk sell both Hard tickets and eTickets. Please note
that it is normal practice for tickets to contain an expiry date. It is your responsibility
to use the tickets/vouchers by the specified expiry date. Once a ticket expires
it cannot be used. We cannot offer any refunds for tickets that have expired.
Hard tickets are tickets made from either cardboard or plastic.
These tickets are dispatched using a signed for mail service. A signiture is required
eTickets are tickets that may be emailed to you. If your order
contains hard ticket your eTickets will be sent in the post along with your hard
tickets. Some suppliers such as LEGOLAND & SeaWorld Parks & Entertainments
only issue eTickets. eTickets do not need to be exchanged, no additional queue's
are required. eTickets contain bar codes so you scan in and out of the parks in
the normal way. eTickets are gate ready - the same as a Hard tickets.
eVouchers are tickets that may be emailed to you. eVouchers need
to be exchanged at the parks for ‘Real Tickets’ eVopucher exchange is fast and easy
and should only take a matter of minutes. Follow the redemption instructions advised.
If you need to amend your booking in anyway please call us on 0845 2268523. An administration
fee of £25 will apply along with any increase in costs should we change or re-book
If your booking is able to be amended the old voucher will then become invalid and
should be destroyed. If we have paid you a refund in respect of the amendment and
you subsequently manage to use the original voucher you will be responsible for
paying that refund back to us. Your payment details will be charged automatically.
Please note that some tickets may be non transferable, non changeable and cancellable.
You will need to contact us for more information. If your product/service/ticket
cannot be amended or cancelled you will not receive a refund.
Disney Amendments: Please note: We cannot accept any amendments
of Disney tickets that have been linked to FastPass+ or MyMagic+ systems.
Lost, damaged, stolen tickets
Once you have received your tickets they become your sole responsibility. You will
need to ensure that your tickets are stored safely as we cannot replace or refund
lost, stolen, endorsed, defaced or damaged tickets. In some cases it may be possible
to provide a copy of your ticket which may be used for re-issue at guest services.
Please contact us for more information as this process as it is dependenton influencing
circumstances at the time.
Alterations and Cancellations by you If you wish to amend
your booking once it has been confirmed please contact as soon as possible. Please
note it may not always be possible to make amendments. Where it is possible to do
so an administration fee of £25 will be charged together with any costs incurred
or imposed by any of our suppliers in making the change. An amended voucher (where
applicable) will be issued to you. The original voucher will then become invalid
and should be destroyed. No refunds will be payable if the original voucher and
not the reissued one is redeemed at the attraction concerned. If we have paid you
a refund in respect of the amendment and you subsequently manage to use the original
voucher you will be responsible for paying that refund back to us. To cancel a booking,
please email firstname.lastname@example.org.
We will then issue you with a cancellation invoice. The cancellation will only take
effect from the date that we issue our cancellation invoice. If you cancel your
booking but then somehow manage to redeem the original voucher you will be responsible
for reimbursing us for the full cost of the voucher. The cancellation charges set
out below apply on cancellation. Where the cancellation charge is shown as a percentage,
this is calculated on the basis of the total cost payable by the person(s) cancelling
excluding amendment charges. Amendment charges are not refundable in the event of
The following charges will apply unless your ticket booking is cancelled within
48 hours of being made (cooling off period):
- Discovery Cove or Any attraction more than 30 days before the arrangements
are due to start: 25%
- 30 days or less before the arrangements are due to start: 100%
Theatre bookings/Experience World bookings/Package Bookings
- Cancellation at any time after the booking has been confirmed:
All Other Attraction Ticket Bookings
- Up to 30 days before the arrangements are due to start: 25%
- Between 29 - 7 days before the arrangements are due to start: 50%
- Within 7 days of the arrangements due to start: 100%
- Deposit / Instalment bookings - If you decide to cancel your booking before
the balance is paid your deposit plus any instalments you have paid (if lower than
the 25% of your order total) will act as the cancellation charge for your order.
Please note that we cannot accept any cancellation of Disney tickets once you received
then - we cannot make any amendments to tickets that have been linked to Disney’s
Universal Orlando Cancellations/Amendments
Please note that we cannot accept tickets back that have been endorsed by you. The
tickets must not have been written on or damaged in anyway.
If unsure please check before you cancel or amend your reservation by emailing
us at email@example.com
Alterations and Cancellations by us In the unlikely event
that your arrangements are significantly amended or cancelled by us before commencement
and there is time to do so, we will offer you the choice of the following options:
(1) accept the change (for significant changes) or (2) purchase alternative comparable
arrangements from us or (3) cancel your booking in which case you will receive a
full refund of all monies that you have paid for your arrangements. The options
set out above represent the full extent of our liability to you in the event of
a significant change or cancellation of your arrangements.
All cancellations need to be made in writing. We do not accept cancellations via
the phone. You can email cancellations to
firstname.lastname@example.org Cancellation charges depend on the type
of product/service/ticket you have reserved. Some tickets may not be able to be
At the time of your booking you will be asked to provide your details including
your delivery details (if required). Please ensure that these details are correct
at the time of booking. We cannot be help responsible in the event that you have
entered incorrect details.
Advertising and price accuracy
Every effort is made to ensure that all the details within our website are as accurate
as possible. In some cases time sensitive offers may expire during a time that our
office is closed. In this event we will inform you of any expired offer that cannot
be fulfilled. In the event that we cannot fulfil your order you will not be charged
for your request. Should price changes take effect before we are able to place your
booking with the relevant supplier we will contact you with a revised price. You
will then reserve the right to cancel your request free of charge.
Interruption of service
From time to time some rides/services/products offered may be closed for maintenance
purposes among other reasons. In this event Orlando Attraction Tickets .co.uk cannot
be held culpable.
Smile Alerts are free offerings provided by third party organisations. These offerings
have no monetary value and can not be refunded or exchanged. Smile Alerts are subject
to availability and can be withdrawn, updated or modified at any time without notice.
Orlando Attraction Tickets work extremely hard to ensure that our prices are as
competitive as possible. In the unlikely event you find a lower priced ticket offer
Orlando Attraction Tickets will be happy to look at matching the price. Please note,
any price match consideration will be done so on a ‘like for like’ basis. This includes
ticket delivery, type of ticket and any supplementary costs involved. Please note
that in the event we match a competitor price we will not include any added value,
promotional item or special add on currently available with our full price ticket
offerings. Orlando Attraction Tickets is under no obligation to match a price –
all price matches are done so at our sole discretion. If you wish to enquire about
a price match please email us at
email@example.com or call us on 0845 226 8523 – Please
provide full details of ‘like for like’ offer.
At the time of your booking you may be asked to provide details of all that will
be using the tickets/products. You must be authorised to name those that will be
travelling with you. The initial named person on the booking (party principal member)
must be authorised to make the booking on the basis of these booking conditions
on behalf of all persons named on the booking and/or by their parent/guardian for
all party members who are under 18 years of age when the booking is made. The party
principal is responsible for making all payments due to us. The party principal
must be at least 18 years of age in order to submit a booking.
We will not be responsible for any injury, illness, death, loss (for example loss
of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever
which results from any of the following: the act(s) and/or omission(s) of the person(s)
affected or any member(s) of their party or the act(s) and/or omission(s) of a third
party not connected with the provision of your arrangements and which were unforeseeable
or unavoidable or ‘force majeure’ as defined above
Please note, we cannot accept any liability for any damage, loss, expense or other
sum(s) of any description (1) which on the basis of the information given to us
by you concerning your booking prior to our accepting it, we could not have foreseen
you would suffer or incur if we breached our contract with you or (2) which did
not result from any breach of contract or other fault by ourselves or our employees
or, where we are responsible for them, our suppliers. Additionally we cannot accept
liability for any business losses.
Conditions of suppliers. Many of the services which make up your arrangements
are provided by independent suppliers. Those suppliers provide these services in
accordance with their own terms and conditions. Some of these terms and conditions
may limit or exclude the supplier’s liability to you.
Discovery Cove Tickets: Please note that Discovery Cove is restricted to 1000 visitors
per day. In times of limited availability we may have to request your party size.
In this case your order may take 3/5 working days to confirm. In the event that
your requested dates are not available you will be notified and no charges will
be made to your account.
Orlando Attraction Tickets .co.uk aims to resolve complaints within 28 days of receipt,
however we will endeavor to resolve your issue as soon as possible. All complaints
must be made in writing and either posted to Orlando Attraction Tickets .co.uk,
C/O U.S. Rent A Car, Westmead House, Westmead, Farnborough, Hants, GU14 7LP or emailed
In doing so a situation may arise where customers or travel agents receive
a refund, goodwill gesture and/or compensation payment of a duplicated nature, from
both U.S. Rent A Car Ltd and our local product/service/ticket partner. In such an
event Orlando Attraction Tickets .co.uk / U.S. Rent A Car Ltd reserves the
right to recover such duplicated payments at any time within two calendar years
of such an event. Some complaints may take longer than 28 days owing to the nature
of the issue and information provided. Orlando Attraction Tickets .co.uk can only
consider complaints that reach them within 30 days of the final day of rental to
which the rental voucher refers. Actions against Orlando Attraction Tickets .co.uk
are restricted to the laws that occur within the jurisdiction of the United Kingdom
Our Liability to you
- (1) Please note that for bookings of all arrangements other than accommodation our
only contractual obligations to you in relation to those arrangements (other than
those which are expressly set out in these conditions) are to take your booking
in accordance with your instructions and provide you with a ticket or voucher to
enable you to gain entry/access to the arrangement(s) in question (for example the
theatre performance or attraction to which the ticket or voucher relates). We cannot
accept any liability for the provision of the arrangements themselves which are
provided by the suppliers of those arrangements or for the acts or omissions of
the supplier(s) concerned or any of its employees, agents, suppliers or subcontractors.
The terms and conditions of the supplier concerned will apply to the arrangement(s)
in question. Copies of those terms and conditions are available on request.
- Please note: subclauses (2) – (6) are all subject to sub clause (1) above.
- (2) We promise to make sure that all arrangements we have agreed to make, perform
or provide as applicable as part of our contract with you (including package bookings)
are made, performed or provided with reasonable skill and care. Please note, it
is your responsibility to show that reasonable skill and care has not been used
if you wish to make a claim against us. In addition, we will only be responsible
for what our employees, agents and suppliers do or do not do (where applicable)
if they were at the time acting within the course of their employment (for employees)
or carrying out work we had asked them to do (for agents and suppliers).
- (3) We will not be responsible for any injury, illness, death, loss (for example
loss of enjoyment), damage, expense, cost or other sum or claim of any description
whatsoever which results from any of the following: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their
- the act(s) and/or omission(s) of a third party not connected with the provision
of your arrangements and which were unforeseeable or unavoidable or 'force majeure'
as defined above
- (4) Please note, we cannot accept responsibility for any services which do not form
part of our contract. In addition, regardless of any wording used by us on our website,
in any advertising material or elsewhere, we only promise to use reasonable skill
and care as set out above and we do not have any greater or different liability
- (5) As set out in these booking conditions, we limit the maximum amount we may have
to pay you for any claims you may make against us. For all other claims which do
not involve death or personal injury our maximum liability if we are found to be
at fault in connection with our contractual obligations to you is limited to twice
the price of the booking in question (excluding amendment charges) paid by or on
behalf of the person(s) affected in total. This maximum amount will only be payable
where everything has gone wrong and you have not received any benefit at all from
- (6) Please note, we cannot accept any liability for any damage, loss, expense or
other sum(s) of any description (1) which on the basis of the information given
to us by you concerning your booking prior to our accepting it, we could not have
foreseen you would suffer or incur if we breached our contract with you or (2) which
did not result from any breach of contract or other fault by ourselves or our employees
or, where we are responsible for them, our suppliers. Additionally we cannot accept
liability for any business losses.
Conditions of suppliers. Many of the services which make up
your arrangements are provided by independent suppliers. Those suppliers provide
these services in accordance with their own terms and conditions. Some of these
terms and conditions may limit or exclude the supplier's liability to you. Copies
of the relevant parts of these terms and conditions (if any) are available on request
from the supplier concerned. Please note that once you enter the Park or Attraction
your contract will then become with the respective supplier. Any faults, issues
or problems will need to be reported to the supplier at the time of incident.
Behaviour and damage When you book with us, you accept responsibility
for any damage or loss caused by you or any member of your party. Full payment for
any such damage or loss (reasonably estimated if not precisely known) must be made
direct to the accommodation owner or manager or other supplier or to us as soon
as possible. If the actual cost of the loss or damage exceeds the amount paid where
estimated, you must pay the difference once known. If the actual cost is less than
the amount paid, the difference will be refunded. You will also be responsible for
meeting any claims subsequently made against us and all costs incurred by us (including
our own and the other party’s full legal costs) as a result of your actions. You
should ensure you have appropriate travel insurance to protect you if this situation
We expect all clients to have consideration for other people. If in our reasonable
opinion or in the reasonable opinion of any other person in authority, you or any
member of your party behaves in such a way as to cause or be likely to cause danger,
upset or distress to any third party or damage to property, we are entitled, without
prior notice, to terminate the holiday of the person(s) concerned. In this situation,
the person(s) concerned will be required to leave the accommodation or other service.
We will have no further responsibility toward such person(s) including any return
travel arrangements. No refunds will be made and we will not pay any expenses or
costs incurred as a result of the termination.
Website / advertising material accuracy The information contained
on our website and in our other advertising material is believed correct to the
best of our knowledge at the time of printing or publication. However, errors may
occasionally occur and information may subsequently change. You must therefore ensure
you check all details of your chosen arrangements (including the price) at the time
Insurance We consider adequate travel insurance to be essential.
Please read your policy details carefully and take them with you on holiday. It
is your responsibility to ensure that the insurance cover you purchase is suitable
and adequate for your particular needs.
Passports and Visas It is your responsibility to ensure that
you have the correct passport and visas to gain entry to any country/attraction
(where applicable). We cannot accept any liability if you are refused entry to any
country or attraction etc as a result of your failure to do so. Further advice and
information can be obtained from the Foreign Office website www.fco.gov.uk. Further information regarding entry requirements
to the USA can be found at https://esta.cbp.dhs.gov .
Privacy All personal information that you provide will be
held confidentially within our secure database and will not be passed to third parties
unless you give permission to do so or it is necessary to do so in order to provide
you with the services you have booked. Where payment is processed via credit card,
credit card numbers are not retained on our database.
Contracts do not affect your statutory rights
Orlando Attraction Tickets App images posted by users.
Orlando Attraction Tickets.co.uk or our parent company U.S. Rent A Car Limited
does not claim ownership of any content that you post via the application service.
instead, you hereby grant to Orlando Attraction Tickets.co.uk or our parent company
U.S. Rent A Car Limited a non-exclusive, fully paid and royalty-free, transferable,
sub-licensable, worldwide license to use the content you post on or via the service.
Black Friday Offer [25/11/2016-27/11/2016] & Cyber Monday [28/11/2016] Terms:
Black Friday/Cyber Monday offers valid for new bookings only. Black Friday/Cyber
Monday Offers valid for new bookings made using our deposit option. Please note
that once your Black Friday/Cyber Monday Offers have been received by you they cannot
be replaced in the event that they are damaged, lost or stolen or defaced. Black
Friday/Cyber Monday added value cannot be exchanged for any other added value option.
Black Friday/Cyber Monday added value cannot be refunded or used as part/full purchase
of any other product at www.orlandoattractiontickets.co.uk
– Standard cancellation terms and conditions apply. Added value must be returned
in the event that you wish to cancel your order.
Black Friday/Cyber Monday/Special Offer/Advent Offer Delivery: Please note that
Black Friday/Cyber Monday orders will be dispatched in January 2017 unless deposit
option has been selected.
January Gift Card Offer 2017
*One $10.00 Gift card per Universal Orlando Resort theme park ticket or bundle purchased. [Excluding Blue Man Group] This offer applies to new bookings only. Offer applies to new bookings and can be used with our Deposit Option. Please note that once your gift cards have been received they cannot be replaced in the event that they are damaged, lost or stolen. Gift cards cannot be exchanged for any other added value option. Gift card value cannot be refunded or used as part/full purchase of any other product at www.orlandoattractiontickets.co.uk
**Offer starts 09:00 on 03/01/2017 and ends 31/01/2017 @ 23:59 – offer valid for 2017 tickets only.
Universal elements and all related indicia TM & © 2017 Universal Studios. All rights reserved.