WE ARE STILL HERE FOR OUR CUSTOMERS!

During this period where we all need to pull together to ensure we protect our most vulnerable peeps we will be operating a restricted service. Our phone lines will not  be available but you can still talk to us about your booking via Live Chat and Email during office hours.
 
 
Ticket Guardian
 
Your booking is automatically protected when you book with Orlando Attraction Tickets.
 
In the event that your travel is cancelled by your airline / tour operator / holiday provider or the parks close for the entire duration of your travel due to health and safety reasons reating to Coronavirus, you will receive a refund less a cancellation charge of £10 per person.
 
Please note that you will need to provide written confirmation from your airline / tour operator / holiday provider that your travel plans were cancelled specifically by the airline / tour operator / holiday provider due to health and safety reasons. Cover does not apply to date changes as your tickets may still be valid.
 
What to do if your travel provider has changed the date of your travel
  
Disney, Universal and SeaWorld tickets are valid for the whole of 2020 so you would not need to do anything with those tickets as they are valid from first use. If you have a date specific excursion booked you will need to contact us to rearrange the date for you.
 
If you have moved your travel to 2021
 
Disney Ultimate Tickets - Disney have extended the validity of their 2020 tickets until September 30th 2021
Universal Explorer Tickets - Universal Orlando Resort have extended the validity of their 2020 until 17th of December 2021 (Universal tickets will need to be activated by the 04th of December 2021 *Extension updated on18/03/2020*)
SeaWorld 3-Park Tickets - SeaWorld have extended the validity of their 2020 tickets until 31st of December 2021
 
Please note that ticket extensions only apply to those customers that currently have tickets in hand - Extensions subject to change*
 
If you have other tickets or your Disney/Universal ticket dates do not fall into the above extensions please contact us with your new travel details and we will guide you through the process.
 
Please email us at info@orlandoattractiontickets.co.uk with your booking number. 
Please note: Replies can take up to 72 hours - we appreciate your patience
 
What to do if your travel has been cancelled by your provider or the parks are closed for your dates
 
In the event that your travel provider has cancelled your travel plans or the parks are closed for your entire duration of travel please email us at info@orlandoattractiontickets.co.uk
Please note: Replies can take up to 72 hours - we appreciate your patience
 
 
Please ensure that you include your booking number - our team will then be able to advise you on the cancellation process.
 
 
Exclusions and Terms
 
Ticket Guardian does not cover the financial failure of any travel organisation
 
Ticket Guardian does not cover any partially used tickets – partially used tickets cannot be refunded
 
Ticket Guardian does not cover illness and self isolation
 

Some separately ticketed events, special offer tickets, sporting events that cannot be refunded are as follows;

Mickeys Not So Scary Halloween

Mickeys Very Merry Christmas

Orlando Magic Basketball Games

Kennedy Space Center General Admission / Special Offer Tickets (adults @ kids prices).


Please note that this list is not exclusive and further exclusions may apply

 
Orlando Attraction Tickets reserve the right to amend or withdraw this offer at any time.
 
 
 
How to get Ticket Guardian
 
You dont need to do anything. Ticket Guardian is automatically added to your booking as a Smile Alert as of 11th of March 2020.
 
Bookings made before 11th March 2020 will also qualify for Ticket Guardian.
 
 
 Please see our Terms and Conditions for full details - Click here
 
 
 For more information Live Chat
 or email info@orlandoattractiontickets.co.uk